Detecting a long-term resident to carry on in your rental property can be a time-consuming task. Profit from effective Brookland resident retention strategies to find sustainable residents that you can bank upon to remain for a longer time. Some residents stay for the sense of community, others might stay for deducted costs come lease renewal time. Others might be captivated by the splendid landscape or maintenance requests process being settled proficiently and punctually by a property management company.
Regardless of the reasons residents might stay or go, landlords and property managers should bear in mind the move out costs coupled with allowing your property to become unused. This cost can be hefty and cost you the profit you would have gained if you had retained the resident or had a program in place to replace the resident quickly. Having established Brookland resident retention strategies can help you have a close relationship with your residents. For example, if one of your residents was considering a move, they would trust you and let you know of their plans. Knowing this information beforehand can give you significantly more time finding a replacement.
Included in the first Brookland resident retention strategies to implement is to truly comprehend what your residents need. Some property managers are surprised to hear when residents have unkind or opposing things to say about them. This can arise for several reasons. One of these reasons is your lack of communication with the resident. Residents want to be heard. While customer service is a major component of meeting the resident’s needs, property managers tend to not focus on what really matters when talking with the residents. Some property managers might have resentment towards such phone calls or interactions as it adds more work to an already busy day. However, what property managers should understand is customer service is the most important part of the day.
Customer Service can be a comprehensive topic. Brookland resident retention strategies make up diving acutely into what your customer service experience implies for your residents. Mainly, customer service shouldn’t be viewed as a task. It is an interaction and relationship building step. An effective open communication relationship will not happen overnight. From the time your resident signs your rental property lease, you are engaging in a constant testing phase with your resident. Residents will test you to see what your communication style is, your updating process, how quick you will respond to requests, and how available you are: where you can either be strict with your job procedures, or relaxed and open to conversation. Some residents can be busy and unable to take phone calls. Consider sending texts or simple reminders about things rather than accumulating everything into one random long phone call.
Listen and Take Action
Brookland residents are searching to be listened to. Whether their side of the story is factual or not, there is a basis that they are reaching out to you. Hear them out with whatever they have to say. A resident will feel validated when you give them time to voice their opinions. Listening, as in any relationship shows that you care more about just getting the job done and showing them that you care about them as a person. Avoiding saying, “no, we can’t do that” or starting out your sentences or responses with “no”. Always provide a solution or alternative to go along with their ideas even if your solution will cost the resident money or not be exactly what the resident feels is right or has in mind as the solution.
Complete in a Timely Fashion
Residents are inclined to have a higher thankfulness when service requests are resolved speedily and well. Even if you do the job right and to their preferences, if it takes several months to do it, they may still hold resentment towards you. When you finish tasks in a quick and timely fashion, your Brookland residents will trust you more as a property manager. Take time out of your busy schedule to quickly perform the task. You will find that even taking ten-minutes to give proper attention to a service request asked for not too long ago, will go a long way in keeping your resident around lease after lease.
An excellent resident retention strategy sums up to diligent listening and effectiveness in doing service requests. Reflect on all the possibilities that you can produce as you aim more on the relationship aspect with your residents. Interested in learning more about Real Property Management DC Metro? Contact us online or call us at 202-269-0303 today and request a free assessment for your Brookland property.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.